Lead Smart Inc Launches AI Automation Division for 3PL and Logistics Companies
Lead Smart Inc has launched an 11-part AI implementation model for 3PLs, automating customer service, load, document,
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Lead Smart Inc has launched an 11-part AI implementation model for 3PLs, automating customer service, load, document, billing and carrier workflows.
Mundelein, IL (PRUnderground) August 18th, 2026
Lead Smart Inc, the marketing and automation company founded in 2008 and named to the Inc. 5000 in 2023 (No. 2,449), has launched an AI automation division built for third-party logistics companies, freight brokerages and warehousing operators. The offering is published at https://leadsmartinc.com/ai-automation-3pl.
The division operates as an outsourced AI implementation team rather than a software vendor. Lead Smart enters a 3PL, maps how each department actually works, automates the repetitive workflows, connects AI to the systems the company already runs, and installs an AI employee that staff can use every day inside their existing tools. The engagement then continues month over month as an ongoing AI department.
The economics are the point. Freight and fulfillment pricing is compressed, so the margin difference between two 3PLs moving similar volume is usually back-office labor. Lead Smart’s model is designed to remove six and seven figures of annual labor cost, either by reducing headcount or by letting a company grow shipment volume while payroll grows at a far lower rate.
Every engagement begins with an AI audit and process mapping phase that produces an implementation roadmap ranked by return on investment and difficulty before anything is built. From there, the company’s 11-part model covers customer service automation such as “where is my shipment” requests, ETA and delay notifications and POD requests; load and operations automation; operational email that AI reads, understands and turns into a started workflow; document automation across BOLs, PODs, rate confirmations and carrier invoices; billing, invoice reconciliation and collections follow-up; carrier onboarding, insurance expiration monitoring and compliance; sales and CRM follow-up; and a daily management briefing assembled from every system the company operates.
The final layer is the AI employee, which sits on top of everything that has been automated and answers plain-language requests from staff, such as pulling everything happening on an account, listing late shipments, drafting follow-ups for every customer with an outstanding POD, or summarizing what happened overnight.
“Most logistics companies do not have a technology problem, they have a knowledge problem,” said Matthew Zivkovic, founder of Lead Smart Inc. “The way an account really gets handled lives in three people’s heads. Once that is captured into a system, the repetitive half of the job runs itself, and your experienced people spend their day on exceptions and customers instead of copying tracking numbers between portals.”
“We are not describing this from the outside,” said Seth Pikus, chief executive officer of Lead Smart Inc. “We run our own company this way. An AI employee works inside our team channels every day, our hourly performance reporting across millions of calls a year is produced without a person building it, and our quality screening runs at volume. We are installing what we already trust in our own operation.”
Lead Smart Inc has paid more than $50 million to affiliate publishers, has ranked among OfferVault’s top pay-per-call networks for seven consecutive years (2020-2026), and placed No. 6 in the 2026 mThink Blue Book. The AI division is the company’s second business line, with third-party logistics as its first target vertical.
Logistics operators can review the model and request an AI audit at https://leadsmartinc.com/ai-automation-3pl.
About Lead Smart Inc
Lead Smart Inc is a marketing and automation company founded in 2008 and headquartered in Mundelein, Illinois. Its pay-per-call network connects more than 10,000 registered affiliate publishers with home-service, restoration and legal advertisers nationwide and has paid over $50 million to publishers. Its AI division serves as an outsourced AI implementation team for operating companies, beginning with third-party logistics.
Lead Smart Inc
75 E Division Street, Suite B
Mundelein, IL 60060
(855) 466-5542
info@leadsmartinc.com
