USAA Federal Savings Bank today announced the launch of USAA Agent Connection, powered by HomeStory®, a new service that simplifies home buying and selling for members and may save them up to thousands of dollars at closing. The service aims to make the homeownership journey easier and help military service members, veterans and their families keep more of their money.

Military families move more frequently than most Americans, often facing compressed timelines, new housing markets and unexpected costs, especially with Permanent Change of Station (PCS) moves. USAA Agent Connection gives members access to HomeStory’s extensive national network of vetted real estate agents and home search tools, streamlining the entire process, from search to closing, Agents in the program must meet rigorous standards, including high customer satisfaction scores, sales performance and experience. There are no costs or fees to use Agent Connection and the service is available to all USAA members.

Members using Agent Connection may also be eligible for a commission credit when buying a home or a commission reduction when selling one, where permitted by the state. With more Americans managing tighter household budgets amid rising costs and many military families covering unexpected costs out-of-pocket during a PCS move, these savings can help members save more money when it counts most.

Agent Connection is the latest in USAA’s work to return more value to members and help them save money. From reducing or eliminating select banking fees and expanding credit card rewards to delivering targeted insurance rate reductions and safe-driving discounts, USAA is taking action across the Association to help families navigate rising household costs and build financial resilience.

“Buying or selling a home is one of the biggest financial decisions our members make and, for military families, those decisions often happen while navigating a PCS move,” said Craig Lamp, SVP Lending, USAA Bank. “Agent Connection brings together vetted real estate professionals, personalized support and opportunities to save on closing costs, enabling our members to move forward with confidence while keeping more of their hard-earned money.”

Helping Members Buy and Sell with Confidence

USAA Agent Connection reflects USAA Bank’s continued focus on delivering solutions that help members make informed financial decisions and keep more money in their pockets. Members with eligible transactions can save hundreds to thousands of dollars at closing, with potential savings increasing based on the purchase or sale price of the home.

For members, using USAA Agent Connection requires only a few steps:

  • Enroll: Providing home buying and selling details, such as location and price range.

  • Connect: Select a HomeStory agent of your choosing or have HomeStory pair you.

  • Close: Receive a commission credit or reduction at closing, depending on the property and transaction type, and where permitted by the state.

To learn more about USAA Agent Connection, visit usaa.com/agentconnection

About USAA

Founded in 1922 by 25 soldiers, USAA is among the leading providers of insurance, banking and retirement solutions and serves more than 14.5 million members of the U.S. military, veterans who have honorably served and their families. Headquartered in San Antonio, USAA has offices in seven U.S. cities and four overseas locations and employs more than 36,000 people worldwide. Each year, USAA supports national and local nonprofits serving military families and communities. With Honor Through Action, USAA advances policy, advocacy and philanthropy to support financial security, build meaningful careers and promote overall well-being across the military community. For more information about USAA, follow us on Facebook or X (@usaa), or visit usaa.com.

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